Our commitment to you
To improve your experience, we commit to a Member Charter which is provided by the team responsible for administering benefits payable from the GEC 1972 Plan. It will tell you:
- how you can contact us
- how we will respond
- how we will process your enquiries
- what our key service standards are
- what to do if you have a complaint or are unhappy with our service.
The Member Charter is written in plain English and is available to view and download below for total transparency to you, the member.